Examlex
Refer to the job advertisement below. Identify and list the KSAOs outlined in the job advertisement. List in priority order the minimum qualifications you would be inclined to screen for and how you would do the screening, and provide a rationale for each screening method you use. Develop a set of questions (2-4) that would be useful in your background reference checks on MOA applicants and explain their use.
Medical Office Assistant
Okanagan Medical Clinic (OMC) Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to omc@okanagan.bc.ca.
Stereotypes
Oversimplified and generalized beliefs about a particular group of people or class of objects, often leading to prejudiced attitudes or actions.
Cross-Cultural Challenges
Cross-Cultural Challenges are difficulties that arise from differences in cultural backgrounds, beliefs, practices, and communication styles among individuals or teams.
Facial Cheek Kissing
A social gesture, varying across cultures, where individuals touch each other's cheeks with their lips, typically as a form of greeting or farewell.
Multicultural Leader
A leader with the skills and attitudes to relate effectively to and motivate people across race, gender, age, social attitudes, and lifestyles.
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