Scenario 8-2 a New Call Centre, Quantum Inc., Is Hiring Individuals with Individuals

question 52

Multiple Choice

Scenario 8-2
A new call centre, Quantum Inc., is hiring individuals with call centre telephone experience and skills. The minimum qualifications are a grade 12 diploma. Applicants must possess the ability to learn new skills and adapt to new situations. Turnover in the call centre industry is very high so the CEO of Quantum wants to ensure that the company's testing process ensures that Quantum hires the most qualified applicants for the positions.
-Refer to Scenario 8-2. How would Quantum Inc. test for the minimum educational qualifications?

• A) it would not test, but would screen for school transcripts/certificates
• B) an aptitude test
• C) a reference check
• D) an employment interview

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Definitions:

L-Phenylalanine

An essential amino acid that plays a key role in the biosynthesis of other amino acids and hormones.

Line-Wedge Structure

A representation of a molecule in 3-D, where lines and wedges depict bonds in plane, coming out of the plane, and going behind the plane respectively.

Stereochemistry

The study of the spatial arrangement of atoms in molecules and the impact of this arrangement on the physical and chemical properties of those molecules.

Racemic Alanine

A mixture of equal amounts of the two enantiomers of alanine, an amino acid, showing no optical activity due to the internal compensation of chiralities.