Scenario 8-2 a New Call Centre, Quantum Inc., Is Hiring Individuals with Individuals

question 52

Multiple Choice

Scenario 8-2
A new call centre, Quantum Inc., is hiring individuals with call centre telephone experience and skills. The minimum qualifications are a grade 12 diploma. Applicants must possess the ability to learn new skills and adapt to new situations. Turnover in the call centre industry is very high so the CEO of Quantum wants to ensure that the company's testing process ensures that Quantum hires the most qualified applicants for the positions.
-Refer to Scenario 8-2. How would Quantum Inc. test for the minimum educational qualifications?

• A) it would not test, but would screen for school transcripts/certificates
• B) an aptitude test
• C) a reference check
• D) an employment interview

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Definitions:

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