A Travel Agent Recommended a Particular Hotel to a Client

question 20

True/False

A travel agent recommended a particular hotel to a client who uses a wheelchair for mobility. Unknown to the travel agent, the hotel did not have handicapped-accessible rooms. A convention was being held in the city of destination, and so no other rooms were available. The customer was forced to end the vacation early and return home. True or false: The travel agent will be held liable to the customer for the expense incurred during the trip.

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Definitions:

Coping Strategy

Methods or techniques used by individuals to handle, manage, or adapt to stress and challenging situations in their lives.

Substitute Forms of Satisfaction

Alternative ways to fulfill needs or desires that are not met in the original, intended, or traditional manner.

Defense Mechanism

Psychological strategies used by individuals unconsciously to protect themselves from anxiety or to cope with reality.

Catharsis

Catharsis is the process of releasing and thereby providing relief from strong or repressed emotions, often through activities like art, writing, or conversation.