You Are an Intern in the HR Department at a Chain

question 14

Multiple Choice

You are an intern in the HR department at a chain of spas in the city where you attend college. The chain's HR director has asked you to suggest ways to improve customer satisfaction through HR activities, so you make recommendations in which of the following areas?

• A) Creating new products
• B) Reducing costs
• C) Improving product quality
• D) Improving service quality
• E) All of the above

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Definitions:

Pressure Ulcers

Injuries to the skin and underlying tissue, primarily caused by prolonged pressure on the skin, often occurring in bedridden patients.

Shearing Forces

Stresses that cause layers of material to slide past one another, often leading to structural failure or injury.

Compromised Blood Flow

A condition where the normal circulation of blood is hindered, leading to inadequate oxygen and nutrient delivery to tissues.

Mechanical Ventilator

A machine that supports or substitutes for a person’s breathing by moving air into and out of the lungs.