You Are an Intern in the HR Department at a Chain

question 14

Multiple Choice

You are an intern in the HR department at a chain of spas in the city where you attend college. The chain's HR director has asked you to suggest ways to improve customer satisfaction through HR activities, so you make recommendations in which of the following areas?

• A) Creating new products
• B) Reducing costs
• C) Improving product quality
• D) Improving service quality
• E) All of the above

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Definitions:

Hearing Loss

A partial or total inability to hear, which can be temporary or permanent.

Pedicle Tumor

A growth or lesion extending from the stalk of an organ or structure.

Mucous Membranes

Moist tissue layers that line certain internal organs and body cavities, producing mucus to protect and lubricate surfaces.