A Competitive Advantage Derived from Human Resources Is Sustainable for a Company

question 4

Multiple Choice

A competitive advantage derived from human resources is sustainable for a company when:

• A) it uses a centralized tactical program of close-supervision
• B) its employees have some rare and specialized skill not easily copied
• C) it has a newly created organizational culture
• D) its product is intangible
• E) its customers remember the product and not the salesperson

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Definitions:

Productivity

The measure of how efficiently production inputs, such as labor and capital, are converted into outputs, or goods and services.

Turnover

Refers to people leaving their jobs, whether voluntarily or involuntarily (i.e., through firings).

Absenteeism

The habitual non-presence of an employee at their job, which can include both justified absences, such as illness, and unjustified absences.

Glass Ceiling

The glass ceiling is a metaphorical barrier that prevents minorities and women from rising to upper levels of management or leadership in a corporation, despite their qualifications or achievements.