In the Feature Managing with Metrics: Bank of America Uses

question 60

Multiple Choice

In the feature Managing with Metrics: Bank of America Uses Online Testing, Bank of America considered which of the following issues in deciding whether online assessment was appropriate:

• A) Would the online assessments be valid predictors of future job performance and employee retention?
• B) How serious was the potential problem of cheating?
• C) Could they ensure that technical issues would not create hassles that frustrated applicants or caused them to not complete the survey?
• D) How much time and money could Bank of America save using the online method?
• E) all of the above

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Definitions:

Internal Factors

Elements or influences originating within an individual or organization, affecting behavior, decisions, or performance.

Low Grade

A rating or score that indicates an item or performance is below average or expectations.

Difficult Period

A challenging or hard time in one’s life characterized by stress, hardship, or emotional turmoil.

Scripts

Knowledge structures that define situations and guide behavior.