A Supervisor Is Trying to Make His New Assistant Manager

question 4

Multiple Choice

A supervisor is trying to make his new assistant manager Roger more assertive in dealing with his co-workers. For the first couple of weeks, every time Roger issued an order or made a decision based on what is good for the company rather than in accordance with the wishes of the co-worker making the request, Roger's supervisor congratulated him. With such positive reinforcement, Roger has begun to assume a more managerial role. This is an example of:

• A) shaping
• B) enactive mastery
• C) knowledge management
• D) behavior modeling
• E) task segmentation

---

Definitions:

Repetitive Behaviors

Actions or tasks that are performed repeatedly in a manner that may not appear to have an obvious goal or function.

Phobias

Intense, irrational fears of specific objects, activities, or situations that lead to avoidance behavior.

Incapacitating Efforts

Actions or endeavors that severely limit or prevent the completion of tasks or the achievement of objectives.

Anxiety-Producing Situations

Circumstances or events that trigger a state of nervousness or worry.