As a Bank Teller, Diane Realized There Was a Problem

question 15

Multiple Choice

As a bank teller, Diane realized there was a problem in how customers waited in line. She made a suggestion that reduced the average customer wait by two minutes, causing an increase in customer satisfaction. Diane received a special plaque from the president of the bank and a $200 check. This is an example of a(n) :

• A) spot award
• B) gainsharing award
• C) Scanlon plan
• D) Improshare plan
• E) Third generation plan

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Definitions:

Concept Check

A method used to assess understanding of a particular concept or topic, often through questions or brief assessments.

Correct Name

The accurate or appropriate designation or term for someone or something.

Clinicians

Healthcare professionals who work directly with patients, diagnosing and treating illness, administering care, and offering psychotherapy or counseling services.

Repression

A defense mechanism in psychoanalytic theory where unwanted or dangerous thoughts and desires are unconsciously excluded from consciousness.