Time Needed to Process Information on a Wide Variety of Cognitive

question 93

Multiple Choice

Time needed to process information on a wide variety of cognitive tasks _______ between ages 6 and 12.

• A) increases slightly
• B) declines slightly
• C) declines rapidly
• D) increases rapidly

Differentiate between tangible and intangible products and services.

Identify and explain the building blocks of service quality.

Recognize strategies to close the knowledge and communications gaps in service delivery.

Explain the Service Gaps Model and its significance in evaluating service quality.