Personal Interactions and Experiences Are Important Parts of Services, and Employees

question 24

Multiple Choice

Personal interactions and experiences are important parts of services, and employees play a key role in the H&T industry. This describes ____ characteristic of the H&T industry.

• A) Perishability
• B) Intangibility
• C) Labor intensive
• D) Cost structure

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Definitions:

Cystitis

Inflammation of the urinary bladder.

Artificial Veins

Synthetically made veins used to replace or bypass damaged or diseased veins, commonly applied in medical procedures to restore normal blood flow.

Dialysis

Removal of the products of urine from the blood by passage of the solutes through a membrane.

Cystitis

An inflammation of the bladder, often caused by a bacterial infection, leading to symptoms such as frequent urination and pain.