Services in the H&T Industry Are Undergoing a Shift from Service

question 37

True/False

Services in the H&T industry are undergoing a shift from service to experience.

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Definitions:

Concepts

Broad concepts or perceptions that enable the categorization of items, occurrences, characteristics, or concepts that share certain similarities.

Mental Categories

Cognitive groupings of objects, events, or people based on shared properties or characteristics, facilitating understanding and organization of the world.

Common Characteristics

Traits or features that are shared among members of a group, category, or classification.

PET Scans

A type of imaging test that helps reveal how your tissues and organs are functioning, using a radioactive drug (tracer) to show this activity.