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How can hospitality and tourism organizations better develop and implement strategies?
Team Norms
Agreed-upon behaviors or standards within a team that guide the actions and interactions of its members.
Operational Norms
Established standards or expectations that dictate the behavior, procedures, and performance of members within an organization during daily operations.
Formal Versus Informal
A comparison between actions, communications, or structures that are official and structured (formal) against those that are casual, unstructured, or not officially sanctioned (informal).
Concept of Teams
The idea that individuals working collaboratively towards a common goal achieve better results than working in isolation.
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