________ Refers to an Employee's Ability to Function Effectively with Those

question 35

Multiple Choice

________ refers to an employee's ability to function effectively with those from different cultural backgrounds or in different cultural contexts.

• A) Reverse culture shock
• B) Ethnocentrism
• C) Cultural intelligence
• D) Cultural pluralism

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Definitions:

Traditional Way

Established methods or practices that have been passed down over time, often contrasted with more modern or innovative approaches.

Lewin's Model

A three-stage theory of change describing how to initiate, manage, and stabilize the process: unfreezing, changing, and refreezing.

Planned Change

A deliberate effort to improve an organization’s operations or direction through specific interventions, strategies, and processes.

Unfreezing

The phase of Lewin’s planned change process during which a situation is prepared for change.