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What Soviet-American crisis erupted in 1948 after it became clear that the West was planning on creating a state in Germany by uniting their occupation zones?
Customer Returns
Merchandise that has been sold and later returned by the customer.
External Failure Cost
Expenses associated with defects that are found by the customer after the product has been delivered, including returns, repairs, and warranty claims.
Warranty Period
The specific timeframe during which a manufacturer or seller commits to repairing or replacing defective products at no charge to the customer.
Software Errors
Mistakes or faults in a computer program that cause it to produce incorrect or unexpected results or to behave in unintended ways.
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