Which of the Following Is a Correct Way of Punctuating

question 17

Multiple Choice

Which of the following is a correct way of punctuating full-sentence list items?

• A) first letter upper case, period at the end
• B) first letter upper case, comma at the end
• C) first letter lower case, period at the end
• D) first letter lower case, no punctuation at the end

Describe how to incorporate resale information in positive messages.

Differentiate between writing traditional press releases and other forms of positive messaging.

Recognize the importance of maintaining a professional demeanor when responding to complaints.

Understand the ethical considerations in excluding or including information in recommendations.

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Definitions:

Adjustment Message

Communication intended to resolve a complaint or rectify an error in a transaction or service, often aiming to maintain customer satisfaction.

Negative Words

Terms or phrases expressing refusal, denial, or a pessimistic viewpoint, often used cautiously in communication to avoid offense.

Adjustment Message

Communication that aims to resolve an issue or dispute, often related to customer service inquiries or complaints.

Apology Statement

A formal expression of regret or remorse for an action, typically issued to acknowledge a mistake and seek forgiveness.