The Question "When or Under What Circumstances Should the Procedure

question 20

Multiple Choice

The question "When or under what circumstances should the procedure be followed and by whom?" should be answered in which section of a procedure?

• A) context
• B) introduction
• C) step-by-step instructions
• D) Q&A

---

Definitions:

Active Listening

The process of taking action to help someone say exactly what he or she really means or wants to communicate.

Paraphrasing

The act of rewording or restating text or speech using different words, often to achieve clearer understanding.

Responding to Feelings

The capacity to recognize, understand, and appropriately react to the emotions of others.

Constructive Feedback

Useful and positive criticism meant to help improve performance or behavior.