Andrea, the Floor Supervisor at a Call Center, Calls Bryan

question 4

Multiple Choice

Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She reports observing a few critical omissions in his calls, a finding supported by recent employee ratings. Andrea discusses with Bryan a few ways to improve his productivity. Bryan feels that Andrea is overreacting. Which of the following is a valid observation of this scenario?

• A)Andrea failed to express an unpopular viewpoint.
• B)Bryan needs to learn to receive feedback.
• C)The office lacks a communication system.
• D)Bryan is self-managing and requires low supervision.

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Definitions:

HST

Harmonized Sales Tax; a combined tax in some Canadian provinces that merges the federal goods and services tax (GST) and provincial sales tax (PST).

Retail Price

The cost at which products are sold to the public, typically set higher than the wholesale price to include profit and expenses.

Increased By

A mathematical term that refers to the addition of a specific amount or percentage to an original number or value.

Hammers Sold

A measure of the quantity of hammers sold, typically used to evaluate the performance or demand of this specific tool.