Organizations Can Lock in Customers by Making It Difficult or Expensive

question 19

True/False

Organizations can lock in customers by making it difficult or expensive for them to move to another product.

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Definitions:

Present Circumstances

The current situation or conditions in which an individual or group finds themselves.

Pessimistic Belief

A tendency to expect the worst possible outcome or to view situations from a negative perspective.

Shneidman

Edwin Shneidman, an American psychologist who is a pioneer in the field of suicidology, the study of suicide and suicide prevention.

Ambivalence

The state of having mixed feelings or contradictory ideas about something or someone.