Which of the Following Is an Example of a Dynamic

question 97

Multiple Choice

Which of the following is an example of a dynamic process?

• A)Samsung accepts the return of a defective television from its dealer.
• B)Starbucks places an order for coffee beans from its local supplier.
• C)Amazon.com hires customer service representatives to help customers with their online orders.
• D)Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.

Understand the role of various communication methods in enhancing customer service and CRM.

Identify customer service objectives and strategies to improve customer satisfaction and loyalty.

Understand the importance of employee empowerment in improving customer service.

Recognize the use of technology in tracking and analyzing customer behaviors and preferences.

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Definitions:

Resonance Stabilization

A phenomenon where a molecule can be represented by two or more structures that contribute to its overall stability and properties, enhancing its chemical stability.

Phenoxide Ion

The phenoxide ion is a negatively charged ion (an anion) formed when phenol loses a hydrogen ion (H+), characterized by a phenyl group (C6H5) bound to an oxygen atom carrying a negative charge.

Cyclohexanol

A secondary alcohol with the formula C6H11OH, characterized by a six-member ring structure, and used as a precursor in the production of nylon.

Proton Transfer

The movement of a proton (H+) from one molecule to another, a fundamental process in many chemical and biological reactions.