Which Phase of the Customer Life Cycle Focuses on Increasing

question 36

Multiple Choice

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

• A)marketing
• B)customer acquisition
• C)relationship management
• D)loss/churn

---

Definitions:

Interatrial Septum

Wall between the atria of the heart.

Blood Islands

Clusters of developing blood cells and vessels found in the embryonic yolk sac.

Sinus Venosus

End of the embryonic cardiac tube where blood enters the heart; becomes a portion of the right atrium, including the SA node.

Pharynx

Upper expanded portion of the digestive tube between the esophagus below and the oral and nasal cavities above and in front.