Which of the Following Statements Is True About Social CRM

question 19

Multiple Choice

Which of the following statements is True about social CRM?

• A) Customers likely to generate the most business get the most attention from the organization.
• B) All the customer relationship processes in social CRM are structured and controlled.
• C) Each customer crafts his or her own relationship with the company.
• D) Though relationships emerge from joint activity, companies control the customers.

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Definitions:

Private Sale

A transaction of goods or property conducted directly between individuals or parties without the involvement of a public auction or open market.

Public Sale

The process of selling goods or assets to the highest bidder in an open and public manner.

Jurisdictional Ambiguity

The presence of unclear lines of responsibility within an organization.

Structural Conflicts

Arise due to the inherent structures within societies, organizations, or groups that create inequality or competition for resources, often leading to persistent disputes.