A Student Invests Money and Time in a Business Administration

question 12

Multiple Choice

A student invests money and time in a business administration course. In this example, the student invests in ________.

• A)human capital
• B)social capital
• C)structural capital
• D)process capital

---

Definitions:

Emotional Dissonance

The conflict or discrepancy between the emotions people feel and the emotions they display due to professional or social roles.

Emotional Dissonance

A condition of having to express emotions that are not genuinely felt, often experienced by individuals in customer service or client-facing roles.

Emotional Display Rules

Social norms or cultural guidelines that dictate how and when emotions should be expressed.

Emotional Display Rules

Are societal or cultural norms that dictate how, when, and where it is appropriate to express emotions, influencing individual emotional responses in social situations.