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The Federal Trade Commission settles most cases of alleged advertising deception through
Business Messages
Communications conveyed within or between businesses, including memos, reports, emails, and notices, usually for formal or professional purposes.
You-viewpoint
A communication technique that focuses on the interests, needs, or benefits of the audience or recipient, emphasizing "you" rather than "I" or "we."
We-viewpoint
A communication strategy focusing on collaborative language to emphasize unity and collective goals.
Second-person Pronouns
Pronouns that are used to address the listener or reader directly, commonly "you," "your," and "yours."
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