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In January 2008, Revised PACE Codes of Practice A-E Came

question 17

Multiple Choice

In January 2008, revised PACE Codes of Practice A-E came into force. Match up the Code to what is relates t
-Code C

Realize the significance of word-of-mouth in acquiring new customer relationships.
Understand how net promoter scores indicate customer satisfaction and its impact on profitability.
Acknowledge the comparative profitability of long-term versus short-term customer relationships.
Identify key components necessary for calculating customer lifetime value.

Definitions:

Stay and Tender Laws

Legislative measures that prevent creditors from seizing the property of debtors and require debtors to make payment in a legal tender, typically applied during financial crises to provide relief.

Daniel Shays

A former soldier and symbolic figure of Shays' Rebellion (1786-1787), an armed uprising in Western Massachusetts protesting fiscal and civil rights injustices.

Inflation

The rate at which the general level of prices for goods and services is rising, eroding purchasing power.

Hard Money

Funds contributed directly to a political candidate or party that are regulated by law.

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