Which of the Following Statements Is True? If Only a Portion

question 47

Multiple Choice

Which of the following statements is true? If only a portion of the respondents answered a specific question, the frequency distribution (percentage) of the responses for that question is best computed as

• A) 100 percent of all respondents regardless of whether or not they answered the question
• B) 100 percent of those respondents who did answer the question
• C) the average number of respondents
• D) the geometric mean of the responses

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Definitions:

Customer Satisfaction

A measure of how products or services provided by a company meet or exceed customer expectation.

Scanlon Plan

A type of gainsharing program that rewards employees for productivity improvements and cost savings within a company.

Labor Costs

Expenses associated with compensating employees, including wages, benefits, and taxes.

Quality Standards

Established benchmarks of excellence and guidelines that dictate the expected level of product or service performance within an industry.