Which of the Following Sets of Factors Form Part of the Balanced

question 25

Multiple Choice

Which of the following sets of factors form part of the balanced scorecard framework for measuring performance? Please select all that apply.

• A) The Innovation and Learning perspective
• B) The customer perspective
• C) The internal perspective
• D) The growth perspective

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Definitions:

Indirect Institutional Change

The gradual transformation of institutions through unintended or secondary effects of policies, actions, or broader societal shifts, not through direct reform efforts.

Direct Individual Change

Personal transformation or development initiated and completed by an individual through their own efforts.

Multiracial Social Movements

Collective efforts by groups composed of individuals from multiple racial backgrounds aiming to address and advocate for racial and social justice issues.

Color-Blind Ideology

A belief that disregarding racial characteristics promotes racial equality by treating all individuals as equally as possible, without regard to race, culture, or ethnicity.