All of the Following Statements About Complaints Are True EXCEPT

question 10

Multiple Choice

All of the following statements about complaints are true EXCEPT:

• A) all complaints to the department must always be made in writing
• B) it is an allegation made by any person that an employee or the department has behaved inappropriately
• C) service complaints may not require an investigation but will require an effective and timely reponse
• D) complaints are a source of critical information for the management of the department's external and internal environments

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