When Organizational Conflict Results in Negative Performance Behavior and Internal

question 18

Multiple Choice

When organizational conflict results in negative performance behavior and internal crises, it has become:

• A) functional
• B) interpersonal
• C) dysfunctional
• D) creative

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Definitions:

Prescribed Emotions

Feelings that individuals are expected to display in certain job roles or social situations as dictated by societal or organizational norms.

Financial Incentives

are monetary rewards offered to employees or teams to motivate performance or achieve specific business objectives.

Golden Handcuffs

Financial incentives and benefits offered to key employees as a means to retain them in the company, often making it financially disadvantageous for them to leave.

Continuance Commitment

An employee's loyalty to a company based on the costs that the employee associates with leaving the organization.