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A population with ? = 41 and ? = 4 is standardized to create a new distribution with ? = 50 and ? = 10.In this transformation,a score of X = 39 from the original distribution will be transformed into a score of X = 55.
Dissatisfied Customers
Individuals who feel their expectations have not been met by a product or service, often leading to complaints or returns.
Responsiveness
The ability of a company, system, or individual to quickly and effectively respond to customer requests, market changes, or other demands.
Service Quality
The assessment of how well a delivered service matches the expectations of the customer, often a critical component in customer satisfaction.
Customer Contact Audit
An evaluation of all the points at which a business interacts with its customers to assess and improve service quality and customer experience.
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