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The ten traits discussed in the chapter include:
Situational Causes
Attributes the reasons for behavior or events to external factors in the environment or specific situations.
External Causes
Factors outside an individual's control that influence events, outcomes, or behaviors, such as environmental conditions or other people's actions.
Low-status Employees
Workers within an organization who hold positions that are considered lower in rank, power, or social standing.
High-status Employees
Individuals within an organization who hold positions of high rank or esteem and typically possess significant influence or authority.
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