Skills Are Learned Characteristics That Can Be Improved by Training

question 14

True/False

Skills are learned characteristics that can be improved by training, education, and practice.

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Definitions:

Willingness To Listen

A person's openness or receptivity to hearing and understanding messages or information from others, reflecting an attitude of respect and consideration.

MUM Effect

describes the reluctance to communicate unfavorable news or feedback due to the potential negative reaction from the recipient.

Reluctant

Feeling or showing hesitation, unwillingness, or disinclination.

Withholding

The action of keeping back, suppressing, or refraining from disclosing information.