Match the Word or Phrase with Its Meaning

question 59

Multiple Choice

Match the word or phrase with its meaning.
-Supportive climate

• A) A biting sense of humor designed to keep people at a distance and to maintain control in a situation
• B) Constantly topping the achievements of others
• C) Emotional atmosphere, which encourages a free and open interaction between individuals
• D) A defensive response that communicates "Do not get close to me!"
• E) We retreat from a problem in a relationship
• F) Behaving contrary to the way we really feel
• G) Emotional atmosphere, which inhibits interaction between individuals
• H) Feeling uncomfortable in a situation but feel forced to be physically present
• I) Verbally judging the behavior of others in an effort to enhance own self-esteem
• J) A means of making the other party conform to our way of thinking
• K) Engaging in safe, nonthreatening communication that involves little risk to the communicator

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Definitions:

Trial Close

A technique used by salespeople to assess a prospect's readiness to buy, often involving a question or statement that assumes the sale has been made.

SELL Sequence

A structured series of steps or actions within the sales process, often abbreviated and designed to guide sales interactions towards a successful outcome.

Product's Advantage

The unique benefits or features of a product that give it an edge over competing products in the marketplace.