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The "spoils system" was merit based
Customer Complaints
Feedback or grievances from customers about a product's or service's inadequacy or failures.
On-Time Delivery
The performance measure of delivering goods and services to customers within the promised timeline.
Market Share
The percentage of total sales in a market captured by a specific company or product, indicating competitive strength.
Benchmarking
The practice of comparing business processes and performance metrics to industry bests and best practices from other companies.
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