You Are Working as a Support Technician in Your Organization

question 49

Multiple Choice

You are working as a Support Technician in your organization. You want to assist a user who is complaining about an operating system issue. You would need to view and work on her desktop to be able to resolve the issue. Which of these Windows XP utilities should you use?

• A)Remote Desktop
• B)Device Manager
• C)System Restore
• D)Desktop Assistant

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Definitions:

Weekly Timesheet

A record used to detail the number of hours worked by an employee during a specific week, often used for payroll purposes.

Billable

Charges or fees that can be invoiced to a client or customer, especially for time or services rendered.

Customer Invoice

A document issued by a business to a customer, detailing products or services provided and the amount owed.

Mobile Payroll App

A smartphone application designed to manage, process, and execute payroll functions remotely.