David Has Called a Support Technician to Repair a Failed

question 72

Multiple Choice

David has called a support technician to repair a failed system. David is anxious about whether the data is safe and expresses his concern several times. What should the technician do?

• A)Just keep quiet and go ahead with his work.
• B)Cheer him up with jokes.
• C)Ask him to leave the computer room.
• D)Tell him that he has resolved such failures before and that his data will be safe.

---

Definitions:

Scheduled Date

A pre-arranged date on which an event is planned to occur, such as a payment or meeting.

Compounded Annually

An interest calculation method where interest is added to the principal once per year, affecting the investment's growth over time.

Outstanding Principal

The remaining amount of money owed on a loan or mortgage, not including interest, that has yet to be repaid.

Equal Payments

Regular payments of the same amount made over a period of time.