David Calls into His Manufacturer's Technical Support in Order to Resolve

question 114

Multiple Choice

David calls into his manufacturer's technical support in order to resolve an issue with his Internet/network access. The technician asks for any changes made to the computer. David says he replaced a network card on the PCI slot. What should the technician do next?

• A)Check the TCP protocol settings.
• B)Check the NIC.
• C)Check the processor speed.
• D)Check the user password.

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Definitions:

Directive Communication

A style of communication that focuses on clear, concise instructions and expectations, often used in leadership.

Assertiveness

The quality of being self-assured and confident without being aggressive, in expressing one’s rights, needs, and desires.

Communication Style

The way in which individuals express themselves and interact with others, which can vary greatly from person to person.

Communication Style Bias

The tendency to judge or have preferences towards certain communication styles over others, which can lead to misunderstandings or conflicts.