A User Calls in and Complains That He Is Not

question 97

Multiple Choice

A user calls in and complains that he is not able to play music on his computer. As a technician what should be your first step towards identifying the cause of the problem?

• A)Ask him to try to play any other audio file on his computer.
• B)As him if he is using a headphone or a speaker.
• C)Ask him if he can play the song on any other computer.
• D)Ask him if he is playing the song from his CD or his hard drive.

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Definitions:

Federal Reserve

The Federal Reserve is the central banking system of the United States, responsible for monetary policy, financial supervision, and the stability of the financial system.

Deposit

To entrust money to a bank or other institution; money (cash or checks) put into an account, increasing the account balance.

Agent

One that acts or has the power or authority to act for another.

ATM

An automated teller machine, a specialized computer that allows bank customers to perform financial transactions without the need for a human cashier.