A User Calls the Help Center Complaining That Her Laptop

question 15

Multiple Choice

A user calls the help center complaining that her laptop keyboard is malfunctioning, outputting numbers rather than letters for certain keys. What is the most likely problem?

• A)The laptop's keyboard is internally damaged and needs to be replaced.
• B)The laptop's inverter board is damaged and needs to be replaced.
• C)The user has accidentally pressed the Num Lk key.
• D)The user has accidentally pressed the Fn key.

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Definitions:

Person Analysis

The process in human resources development of identifying the gap between a person's skills and job requirements to determine the necessary training.

Training Program

A structured educational program designed to enhance the knowledge, skills, and abilities of employees or participants.

Job Tasks

Specific duties or responsibilities assigned to an employee as part of their job role.

Trainee Readiness

denotes the level of preparedness and willingness of a trainee to engage in and benefit from training programs, influencing the effectiveness of the learning process.