You Are Working on a System Issue at a Client's

question 34

Multiple Choice

You are working on a system issue at a client's site and notice that the resolution is taking you longer than you anticipated. As a result, you know you will be late to your next appointment. What is the best way to deal with this situation?

• A)Continue working on this issue. You'll get to the next client when you get there.
• B)Tell the client at your current site that the issue is more in depth than you anticipated and offer to return after hours.
• C)Call your next appointment and tell them you are running behind while fixing another issue and offering to reschedule if they wish.
• D)Tell the client at your current site that the issue is more in depth than you anticipated and they will need to schedule another day to have it resolved.

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Definitions:

Insurance Premiums

The amount of money that an individual or business must pay for an insurance policy.

Direct Materials Cost

The expense associated with the raw materials directly used in the production of a product.

Cost Behavior Classifications

The categorization of costs based on how they change in relation to changes in a company’s level of activity or volume.

Activity Base

A measure upon which the allocation of costs is based in activity-based costing, often relating to a metric that causes costs to occur such as machine hours or labor hours.