As a Manager Over Technicians, You Are Managing Customer Complaints

question 13

Multiple Choice

As a manager over technicians, you are managing customer complaints. Of the following complaints, which ones are valid complaints that you should correct with any technician?

• A)The technician took periodic breaks during the day to use the rest room.
• B)The technician showed up with a friend to show him the computer repair business.
• C)The technician called his spouse to say he was running late and to pick up the kids.
• D)The technician took several lengthy phone calls and texts from friends and family.

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Definitions:

Suppliers

Businesses or individuals that provide goods or services to another entity, typically within a supply chain or production process.

Industry Rivals

Companies within the same industry that compete with one another for market share and profitability.

Erode Producer Profits

The process by which factors such as increased competition or higher costs reduce the profits that producers can make.

Producer Surplus

The additional revenue producers earn by selling a product at a market price above their minimum acceptable price.