A User Calls You Complaining of an Issue with His

question 30

Multiple Choice

A user calls you complaining of an issue with his computer. How would you gather more information to get to the bottom of the problem?

• A)Ask open-ended questions that allow the customer to describe the issue in their own words.
• B)Ask close-ended questions that limit responses to ones that will be most useful to you.
• C)Ask leading questions to assist the customer in describing their issue.
• D)Provide situations and examples to give the customer a starting point.

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Definitions:

Unknown Future

A reference to situations or outcomes that are uncertain or unpredictable.

Incremental Change

Change of a relatively small scope, such as making small improvements.

Small Improvements

Incremental positive changes or adjustments that cumulatively lead to significant progress.

Relatively Small

Refers to something that is modest or limited in size, magnitude, or extent compared to others of its kind or within a specific context.