An Employee Is Complaining About Her Computer Not Working Properly

question 17

Multiple Choice

An employee is complaining about her computer not working properly. Unfortunately, she is not clear about the issues and how they occur. What can you do to gain a better understanding of the issue? Choose all that apply.

• A)Ask the employee to demonstrate what she does at the computer to generate issues.
• B)Have the employee explain the problem in technical language so it is easier for you to understand.
• C)Once she explains the problem, restate the problem to ensure you understand the it.
• D)Tell her to write all of her actions and results in an email and send it to you for review.

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Definitions:

Prenatal Development

The process of growth and development within the womb from conception to the birth of a baby.

Newborn States

Refers to the different physiological and behavioral conditions experienced by infants, including sleeping, waking, crying, and feeding.

Arousal

A physiological and psychological state of being awake, alert, and engaged, often triggered by sensory stimulation or emotional experiences.

Teratogen

A substance or factor that can cause malformation of an embryo or fetus.