A User Calls the Helpdesk Complaining She Cannot Get a New

question 4

Multiple Choice

A user calls the helpdesk complaining she cannot get a new Bluetooth headset she purchased to work properly with her iPhone. She was told the device should connect automatically with little hassle, but she cannot get it to connect. What is the first thing you should check?

• A)Is the iPhone Bluetooth enabled and discoverable?
• B)Is the Bluetooth version compatible with the iPhone?
• C)Is she using the correct pin code for device pairing?
• D)Has the iPhone had previous hardware issues?

---

Definitions:

Future Value

The value of an investment or a sum of money projected at a future date, calculated by applying interest or growth rates to the present value.

Time Value

The theory that a sum of money is more valuable if it's available immediately, rather than the same amount in the future, because of its earning capabilities.

Interest Rate

The percentage of a loan amount charged by the lender to the borrower for the use of money, typically expressed on an annual basis.

Present Values

This concept calculates the current worth of a future sum of money or stream of cash flows given a specified rate of return.