A User Calls the Helpdesk Complaining That She Has to Tap

question 15

Multiple Choice

A user calls the helpdesk complaining that she has to tap an icon on her tablet multiple times before it opens, and pressing the Home button lags. Which of the following would you suggest first to help the user?

• A)Perform a soft reset.
• B)Perform a hard reset.
• C)Install a screen protector.
• D)Tell the user to wait longer.

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Definitions:

Margaret Floy Washburn

An eminent early American psychologist known for her work in animal behavior and motor theory development.

William James

A pioneering American psychologist and philosopher recognized for his contributions to psychology and education.

Introspection

The examination of one's own thoughts and feelings.

Sensory Experiences

Interactions with the environment that involve the stimulation of the senses, contributing to perception and learning.