A User Is Complaining of a Problem with Their Computer

question 50

Multiple Choice

A user is complaining of a problem with their computer that shows a blue error screen. The display turns blue and diagnostic information is shown. What is the first step for troubleshooting this problem?

• A)Document the error description, technical information, and any filenames for additional online research.
• B)Reboot the computer and revert to an earlier system configuration from a restore point.
• C)Turn off the computer and reseat all adapter cards and cables.
• D)Restart the computer and run the computer manufacturer's hardware diagnostics.

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Definitions:

Cognitive Therapy

A form of psychotherapy that seeks to alleviate psychological stresses by correcting faulty conceptions and self-signals.

Systematic Desensitization

A behavioral therapy technique used to treat phobias and other behavior disorders through controlled exposure to the stimuli causing the disorder, combined with relaxation techniques to reduce anxiety.

Psychodynamic Therapy

A therapeutic approach emphasizing the exploration of the unconscious mind and its influence on human behavior, rooted in psychoanalytic theory.

Cognitive Therapy

A form of psychotherapy that focuses on changing unhelpful thinking patterns, beliefs, and attitudes to improve emotional regulation and develop personal coping strategies.