You Are Assisting a Customer Who Has Issues with His

question 106

Multiple Choice

You are assisting a customer who has issues with his PLC home automation system. He complains that three of the lights in a room turn ON and OFF intermittently. Which of the following should you ask the customer first?

• A)Are the light bulbs in the room securely installed?
• B)Have you removed or replaced the PLC lighting modules?
• C)Have you added any new electrical devices in service at home?
• D)Have you plugged any new electrical devices into the electrical circuits in the room in question?

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Definitions:

Overemphasize

To place too much emphasis on something, often at the expense of other important factors or issues.

Impartiality

The principle of being fair and unbiased, making decisions without favoritism or prejudice.

Moral Decision-Making

The process of determining the best course of action when faced with a dilemma that involves ethical principles or moral conduct.

Impartiality

The principle of not being biased, treating all parties equally without favoritism or discrimination.