You Are Trying to Help a Customer Fix a Lighting

question 47

Multiple Choice

You are trying to help a customer fix a lighting issue. Which of the following should you do before starting the troubleshooting activities?

• A)Disconnect all AC controls
• B)Debrief the customer
• C)Retest the system
• D)Apply all manufacturer upgrades

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Definitions:

Team Assignments

Tasks or projects assigned to a group of individuals for collaborative work, aiming to pool skills, knowledge, and efforts.

Contact Hypothesis

A theory suggesting that under certain conditions, interpersonal contact is one of the most effective ways to reduce prejudice between majority and minority group members.

Confirmation Bias

A tendency to search for, interpret, favor, and recall information in a way that confirms one's preexisting beliefs or hypotheses.

Prejudiced

Holding preconceived opinions or judgments about someone or something without proper knowledge, often based on stereotypes or bias.