While Manning the Help Desk, You Receive Two Calls at the Same

question 12

Multiple Choice

While manning the help desk, you receive two calls at the same time. The first is from a user who cannot print a Word file and the second is from a user who cannot restore payroll records. How should you handle the two calls?

• A)Handle both at the same time.
• B)Tell them both to call back later.
• C)Handle the printing problem first.
• D)Handle the payroll user first.

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Definitions:

Multidivisional

A structure involving multiple, semi-independent divisions within an organization, each focused on a specific aspect of the organization's operations.

Multinational

Referring to a corporation or an entity that operates in multiple countries around the world.

Network

A group or system of interconnected people or things.

Geographic Designs

The arrangement of organizational structures or activities based on geographical regions or locations.